We are currently accepting new patients looking for a family physician
Establishing Care with a Family Doctor
At AHG, we are delighted to welcome new patients to our practice, where our dedicated team of healthcare professionals are committed to providing exceptional care with short wait times. To establish care with a family doctor, take advantage of our convenient online booking system or give us a call.
First Visit: In-Person Requirement
Please note that your first visit must be in-person to ensure a proper introduction and thorough assessment. This allows us to build a strong foundation for your care and address any concerns you may have.
Patient Portal and Communication
Upon scheduling your first appointment, our staff will contact you to complete your charts and send a new patient package through your patient portal. It is important to mark these emails as safe to ensure you receive future notifications about appointments and information sent to your portal. We kindly request that you acknowledge messages received through the portal system, which helps us keep track of documents and messages.
Appointment Confirmation
We ask all patients to confirm their attendance for appointments by following instructions provided in reminder messages sent via phone or email. This supports our clinic’s workflow and ensures appointment times remain on track.
If you wish to transfer your medical records to or from our clinic, we require a signed consent form. Please note that there is a fee associated with this service, which is dependent on the size of your medical record and the time it takes to summarize and collate the information.
Form completions, Specialists Referral
Please note that all form completions and specialist referrals require an assessment during an appointment. This ensures that we have a comprehensive understanding of your medical needs and can provide personalized care.
Office Policies
Cancellation Policy
To maintain our commitment to short wait times, we require a 24-hour notice for cancellations. Failure to provide adequate notice or not attending your appointment may result in a $65.00 fee.
Test Results
We prioritize discussing test results in person to address any questions or concerns you may have. To review your x-ray, ultrasound, or other diagnostic test results, please book an appointment with your primary care provider.
Prescription Repeat Requests
For optimal medical care, we recommend scheduling an appointment to review your medical conditions and medications. This ensures proper management and allows us to address any concerns.
Electronic Prescriptions
We offer the convenience of electronic prescriptions, which can be sent directly to your preferred pharmacy for medication dispensing during your consultation. This is a time-saving alternative to traditional paper prescriptions.
Maintaining Efficient and Focused Appointments
At AHG, we strive to provide exceptional care while respecting your time. To ensure efficient appointments and avoid delays, we kindly ask our patients to limit their concerns to one or two issues per visit. This practice allows us to stay on track and maintain our commitment to high-quality care for all patients.
When booking your appointment, please be specific about the reason for your visit. This information helps us plan our schedule and allocate sufficient time for each appointment. By following these guidelines, you are contributing to a better healthcare experience for yourself and others.
